MyABDR security and privacy

MyABDR multi-factor authentication

What’s new?

On Sunday 15 September 2024 MyABDR changed so that you need to use multi-factor authentication to login.

What is multi-factor authentication? Multi-factor authentication (MFA) is when you protect your online data by using two or more different types of actions to verify your identity, eg getting a code number smsed to you when you login to an account. Find out more here.

It is now a government security requirement for MyABDR. 

If you use MyABDR, what does this mean for you?

When you next login after 4pm on Sunday 15 September 2024

• You won’t be able to use your PIN to login anymore
• You will be invited first to UPGRADE (not reinstall) your MyABDR app
• Then you will be invited to set up multifactor authentication
• Do you prefer to have a number pushed to your device to login (like MyGovID)? You will need to install the OKTA Verify app on your device BEFORE you login. You may also need help from the MyABDR Support team to turn it on after 15 September.

Read the MyABDR app user guide for instructions to set up MFA on MyABDR.

If you have any problems setting up, contact MyABDR Support (National Blood Authority) –
T: 13 000 BLOOD (13 000 25663) E: [email protected]

How to find out more?

• Check your MyABDR user emails from the National Blood Authority Support team!
• There is some more background and support information on the NBA website – here

Privacy and consent

When you are registered in the Australian Bleeding Disorders Registry (ABDR) you are asked formally if you consent or agree to have your personal information in the ABDR.

You will also be asked to consent on behalf of your child if they are the patient at the HTC and are under 18.

This is called an opt-in system.

• It makes it clear whether you have agreed to have your personal information in the ABDR.
• You also have the opportunity to find out more about the ABDR and how your personal information is used and protected.

Find out more about the ABDR, protection of your personal information and your privacy on the National Blood Authority website:

• on the MyABDR app and the ABDR page
• in the ABDR MyABDR Privacy Policy

You can also talk to your doctor or nurse at your Haemophilia Treatment Centre.

Need help? Contact the MyABDR Support Team

T: 13 000 BLOOD (13 000 25663)
E: [email protected]

For more information on MyABDR and ABDR, you can also contact

Haemophilia Foundation Australia
T: 1800 807 173
E: [email protected]
www.haemophilia.org.au/myabdr